Complaints Policy

Our Commitment

At Greenwood Heating, we are committed to providing excellent service to all our customers. However, we understand that there may be occasions when you feel our service has not met your expectations.

On the rare occasion that we do receive a complaint, we take it very seriously and aim to resolve it as quickly and fairly as possible.

How to Make a Complaint

If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd using the following details:

Finance-Related Complaints

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider. Your credit provider will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to Do If You Can't Reach an Agreement

If you are not satisfied with the lender's response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of the lender's final response letter to you.

General Service Complaints

For complaints not related to finance, please contact us directly at: